We adhere to a strict No Refund Policy for cancellations after payment has been made. Please note that orders cannot be canceled once the payment is processed.
If you receive a product in damaged condition, please do not accept the delivery. Return the item immediately with the courier, noting the reason for return on the delivery slip. To expedite the process, we recommend taking a photo of the damaged item and emailing it to us at hello@smylee.co.
Only by following these steps will you be eligible for a refund or exchange.
Please allow up to 10 business days for us to process and complete your refund request.
We are not responsible for any damage caused after the product has been delivered.
